Hours

Open until 9:30 PM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 7:00 PM

DISCOVER

Pandora

Part Time Keyholder [ Sales Lead]

Pandora

02/28/2019

THE PRIMARY RESPONSIBILITY OF THE SALES LEAD IS TO SUPPORT MANAGEMENT IN GENERAL OPERATIONS OF THE STORE TO ENSURE A GREAT CUSTOMER EXPERIENCE AND MAXIMUM PROFITABILITY

Essential Functions:

  • Supervises associates engaged in all selling and operational activities, including inventory management, ringing POS transactions, and in performing services for customers.
  • Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
  • Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
  • Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
  • Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
  • Supports and administers receipt and dispatch of inventory and supplies according to company policy.
  • Models selling expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Builds and maintains a solid customer following through building loyalty and clienteling.
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
  • Participates in and facilitates visual directives including execution of planograms and merchandise replenishment.
  • Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
  • Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
  • Other duties as assigned/required

Job Requirements:

  • Must be 18 years of age or older.
  • Must have a high school diploma/GED Must have 1-3 years; retail experience (Sales; Luxury or Jewelry Sales preferred)
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
  • Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

 

Please visit our store or email your resume and cover letter to [email protected]