Have a question? Our Guest Services team is here to help! Visit them on Level 1 near The Cheesecake Factory for assistance.
Looking for your favorite shopping, dining or entertainment destination? Visit Guest Services to pick up a directory and for directional assistance. Print directories are also located on the downloadable directory here.
Need some cash? Wells Fargo ATMs are located in the following spots around the center:
Level 1 – Guest Services desk
Level 2 – near the parking deck entrance
Level 3 – Food Court (Carousel side)
Level 4 – near the ThEATery entrance
Lost an item at Palisades Center? Lost & Found is located in the Security Office, on Level 3 in the Food Court behind Wendy’s.
WiFi is FREE at Palisades Center, simply select the “Palisades Center” network on your device’s listing of available networks and log in through your favorite browser.
Our gift cards are available at Guest Services. We offer American Express gift cards at a nominal fee. For more information contact Guest Services at 845.348.1000 option 0.
Bus tours: If you’re bringing a large group by bus to Palisades Center (corporate, school, camp, leisure tour, you name it!), we have an incentives program for you. For more information on our bus program and for details on parking and other frequently asked questions, check out our Visit page.
Public transportation bus stop: Our dedicated public transportation bus stop is located near Macy’s on the South side of the center. Here, you can hop on the Tappan ZEExpress (TZx) and Transportation of Rockland (TOR) bus lines.
The Commuter Lot (J-Lot is located along Palisades Center Drive, across from The Home Depot. Here, commuters using the J-Lot bus stop are welcome to park their vehicles for the day. No overnight parking is allowed at this time. The J-Lot is also the site for events like the Palisades Fair.
Baby-changing stations are located in all women’s and men’s restrooms in the shopping center. For inquiries about baby-changing stations located within a particular restaurant/retailer, please contact that retailer directly.
In need of a wheelchair and/or electric scooter? Visit Guest Services on Level 1 near Texas de Brazil and The Cheesecake Factory for more information on renting. Rentals come on a first come first serve basis.
The vast majority of entrances are ADA accessible with ample parking distributed throughout the site. Thank you for shopping at Palisades Center.
The Mall Management Office is located on Level 3 in the Food Court behind Wendy’s and is open from Monday-Friday, 8:30AM-5:00PM.
Palisades Center is committed to providing a safe and secure environment for all visitors. The Security Office (and Lost & Found) is located on Level 3 in the Food Court behind Wendy’s. They may also be reached 24/7 by phone at 845.348.1010, or at one of the 60 emergency call boxes located in the parking lots (exterior, underground, and the parking deck).
Paragon Valet is located in the entrance to the underground parking lot nearest Dick’s Sporting Goods. Open for use on Saturdays and Sundays; avoid the hassle of parking yourself and let the professionals take care of it for you.
All service dogs are allowed at Palisades Center.
Emergency phones to contact security are located in several parking lots.
ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Palisades Center.
Palisades Center is private property dedicated to providing a safe, convenient, and enjoyable shopping environment to our valued shoppers, visitors, merchants, and employees. In as much as the shopping center is private property, Management reserves the right to exclude from the premises any person whom Management believes is engaged in activities which are not directly related to, or which detract from, the shopping experience. Additionally, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Persons violating the Behavior Code may be directed to leave the shopping center property, banned from entering the property in the future, and/or prosecuted to the fullest extent of the law. Mall Management has the right to amend the Behavior Code at any time.
Our behavior code can be downloaded here.
Appropriate behavior is required at all times. Fighting, horseplay, harassment, loitering, offensive language, shouting, loud noise, littering, picketing, protesting, solicitation, or any illegal activities are not allowed on mall property. Mall Management has the right to exclude from the mall any person or group who in the opinion of Management is obstructing, hindering, or harassing shoppers or mall visitors, or who is engaged in conduct that is unrelated to or detracts from the shopping experience. The display of signs, banners, posters, apparel, and the like that tend to provoke a disturbance, negatively impact the interests of merchants, or engage shoppers or other legal invitees in conflict, is also prohibited.
Pets are not permitted on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to and from pet stores or photography sessions, either on a leash or in a cage.
For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or the interior of the mall.
Group functions, activities or gatherings unrelated to the shopping experience are not permitted absent express Mall Management approval which shall have the right in its sole discretion to prohibit any such group functions, activities or gatherings. In no event may any group function, activity or gathering proceed without following the mall’s application procedures and the conduct required in this Behavior Code. An application may be obtained from Mall Management.
To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.
The possession of any weapon, unless authorized by local, state, or federal statute, is prohibited.
Palisades Center is a smoke free facility. The consumption of alcohol is permitted in licensed premises only.
The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.
In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.