Job Description
The Assistant Store Manager assists the Store Manager in leading a customer-focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors, including a customer-focused selling culture, and ensure the execution of the Store’s KPI’s. Assistant Managers also must hold store employees accountable to following all policies and procedures. This position is Full Time.
Primary Job Responsibilities
PacSun Fit:
-Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion, and trends
-Inspires and motivates others by consistently exhibiting core value behaviors
-Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion, and trends
Customer Experience:
-Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive, and authentic customer experience.
-Handles customer situations in compliance with policy and procedures, attempts to “solve for yes” and escalates issues as appropriate
-Maintains a clean and well-organized store, promoting a safe working and shopping environment to maximize the customer experience
-Shares feedback from customers with the leadership team to improve the overall customer experience
Priority Setting / Decision Making:
-Prioritizes and delegates tasks to meet all operational needs
-Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
-Supports and executes visual directives maintains visual standards set by the company
-Drives efficiency in all operational store processes
-Maintains merchandise flow, replenishment, and presentation standards throughout the store and stockroom
-Ensures all store associates follow all policies, procedures, and all Safety Program practices
Results Driven:
-Holds self and others responsible for the accomplishment of all operational tasks
-Coaches and provides feedback on Sales Associate’s performance
-Supports associate engagement by recognizing and rewarding outstanding performance
-Provides direction to associates to ensure understanding of company directives and standards
Operational Responsibilities:
-Demonstrates leadership of salesfloor and consistently makes decisions in the moment to benefit the business
-Opening/Closing Shifts: required to open/close the store each day depending on needs of the business/ company directives
Additional Responsibilities:
-Ability and willingness to take on additional tasks
-Adheres to federal, state, and local labor laws
-Secures and maintains assigned company property
-Ability to safely lift up to 50 pounds
-Flexibility with schedule (able to work weekends, early mornings, nights, peak holiday periods, etc)
-Ability to utilize power tools and navigate a ladder as needed
-Passion for product, brands, fashion, and trends
-High School diploma or equivalent required
-Effective written, verbal, and presentation skills
-Strong communication and time-management skills
-Basic math and computer proficiency
-Previous retail or stock experience required
-Experience supervising teams required
-Must be 18 years of age or older
Job Type: Full-time