FLSA Status: Non Exempt
Department: Food and Beverage Front of House
Reports to: General Manager, Assistant Manager, FOH Manager
Presents a positive first impression of the facilities’ friendliness, excellent service and high standards. This person greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest names into the computer system, shows Guests to their table/simulator, explains how the simulator functions and logs them in, and bids Guests farewell as they leave. This person continuously monitors guest needs and the workflow of the restaurant and communicates progress with leaders.
♦ Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
♦ Checks rented/borrowed golf clubs out and in, and explains their safe an appropriate usage to Guests.
♦ Explains to Guests how the Golf Simulators function and assists Guests in getting their Simulator experience started (logging them in, etc).
♦ Inform guests of current promotion(s) and who will be serving them to ensure a smooth handoff to the service staff.
♦ Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
♦ Observant to Guests’ needs throughout the dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
♦ Executes opening and/or closing side duties. May perform or review side work and ensure completed lists of set ups of all stations before departure of service staff.
♦ Maintains reservation book, takes incoming telephone calls, notes reservations and special requests by guests.
♦ Remains knowledgeable of all menu items, prices and general service procedures.
♦ Issues dining charges by verifying orders and totaling bills for to-go orders. Tenders payments.
♦ Reconciles cash drawer by providing cash transactions; listing checks and credit card charges for to-go orders.
♦ Responsible for standards of appearance and cleanliness in all service areas and ensures restrooms are clean, stocked and orderly.
♦ Remains visible on the dining room floor, and is easily accessible to guests, staff and management.
♦ Checks all tables and simulators daily, before service to ensure proper settings.
♦ Works with servers, kitchen and bar staff before, during and after meal service periods to execute a “Member/Guest Comes First” approach.
♦ Communicates guest requests and concerns to the department manager.
♦ Incorporates safe work practices in job performance.
♦ Regular and reliable attendance.
♦ Performs other duties as required.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be upbeat, outgoing and positive and possess a strong ability to multitask.
♦ 1+ years prior experience preferred
♦ Proven exemplary customer service skills
♦ Passion for providing extraordinary service
♦ The ability to thrive in a fast-paced environment
Frequently stands, walks, talks and listens. Occasionally sits, reaches with arms and hands, tastes, smells, climbs, balances, stoops, kneels, crouches or crawls. Occasionally uses hands. Regularly lifts up to 10 pounds. Noise level is moderate.
ServSafe Certified (Food Handler & Alcohol) or TIPS equivalent.
Job Knowledge, Skill, and Ability Preferences
♦ Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
♦ Must be able to carry natural conversation with Guests without sounding scripted or intrusive.
♦ Meets state age requirements for handling alcoholic beverages.
♦ Working knowledge of POS system.
♦ Working knowledge of Microsoft Office applications.
♦ Attention to cleanliness and safety.
♦ Must have legible handwriting.
♦ Patience and customer-oriented approach.
♦ Must be able to read menus.
♦ Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance.
♦ Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
♦ Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests.
♦ Excellent people skills with a friendly attitude.
♦ Responsible and trustworthy
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.